Legal

Refund Policy

Last updated: 29 September 2026

This policy explains how refund and cancellation requests are handled for payments made through the Fannan platform.

1. General principle

Online payments for an academy’s programs and store orders are processed through that academy’s own payment gateway account and go directly to the academy. Each academy sets its own prices and subscription terms, and refund eligibility follows the academy’s policy together with this policy.

2. Program subscriptions

A subscription grants the right to attend the sessions of a training program over a defined period. If you wish to cancel or request a refund, the request is assessed according to the academy’s policy and how many sessions have been used. Some academies may allow a temporary freeze or makeup sessions instead of a refund.

3. How to request a refund

To request a refund, contact the academy directly; the decision is the academy’s under its policy. If you can’t reach the academy, email us and we’ll pass your request on.

4. Processing refunds

Approved refunds are issued by the academy through its payment gateway to your original payment method. It can take several business days to appear, depending on the payment provider and bank.

5. Store orders

Store purchases (such as items and products) are subject to the selling academy’s return and exchange policy. Refund terms apply based on the condition and nature of the product.

6. Non-refundable cases

Some amounts may be non-refundable, such as sessions a player has actually attended or fees tied to a completed service. These cases are set out in the academy’s terms at enrollment.

7. Disputes

If there is a disagreement about a payment, contact us first so we can help reconcile it between you and the academy before you pursue a chargeback with your bank.

8. Contact us

For any refund question, email us at [email protected].